Legal Notice & Terms of Use

Terms of Use & Medical Disclaimer

Important legal terms, clinical disclaimers & accessibility commitments · Last updated November 2026

1. Educational & Informational Purpose Only

All content on this website, including but not limited to text, graphics, images, educational articles, modality explanations (e.g., CBT, IFS, EFT), and FAQs, is provided for general informational and educational guidance only. It is not intended to be a substitute for comprehensive professional psychological diagnosis, psychiatric consultation, or medical treatment.

Always seek the direct guidance of a qualified mental health clinician, physician, or other regulated healthcare provider with any questions you may have regarding a personal medical condition or mental health concern.

2. No Therapist-Client Relationship Established

Visiting this website, reading our materials, completing a consultation request form, or sending an email to Mavra Psychotherapy does not establish a formal therapist-client relationship. A formal psychotherapeutic relationship is established only after you have completed an initial clinical intake consultation, both parties have agreed to work together, and you have signed an official Informed Consent and Practice Agreement.

3. Emergency Crisis & Safety Protocol

Mavra Psychotherapy is an outpatient, appointment-based private practice and does not provide 24/7 crisis intervention services. Website inquiries, voicemails, and emails are reviewed during regular business hours only.

If you or someone you know is in immediate danger, experiencing acute suicidal thoughts, or facing a medical or psychiatric crisis, please access emergency resources immediately:

• Canada Suicide Crisis Helpline: Call or text 988 (available 24 hours a day, 7 days a week, across Canada, toll-free and confidential).
• Emergency Services: Call 911 or go directly to the nearest hospital emergency department.
• Toronto / GTA Crisis Lines: Gerstein Crisis Centre (416-929-5200) or Distress Centres of Greater Toronto (416-408-4357).

4. Professional Qualifications & Regulatory Jurisdiction

Mavra Wasim holds a Master of Arts (MA) in Counselling Psychology and an Honours Bachelor of Science (HBSc). She is a Registered Psychotherapist (Qualifying) with the College of Registered Psychotherapists of Ontario (CRPO).

In accordance with CRPO Standard 1.2, Mavra Wasim practices under the regular clinical supervision of a qualified, registered clinical supervisor. Psychotherapy services are licensed and provided strictly within the province of Ontario, Canada, for residents physically located within Ontario at the time of session delivery.

5. Fees, GST/HST Exemption & Cancellation Policy

Current fees for individual psychotherapy sessions are clearly posted on the Session Rates section of our website. Please take note of the following financial policies:

• GST/HST Exemption: Effective June 20, 2024, under federal legislation (Bill C-59), psychotherapy and counselling therapy services in Canada are legally exempt from GST/HST. No sales tax is added to posted session fees.
• Insurance Reimbursement: Receipts with full clinical credential details are issued following each completed session for you to submit to your extended health benefits provider (e.g., Sun Life, Manulife, Green Shield, Canada Life). Direct billing is not guaranteed; clients remain responsible for payment at the time of service.
• Cancellation & Missed Session Policy: Your scheduled session time is reserved exclusively for you. We require a minimum of 24 hours' advance notice to cancel or reschedule an appointment. Sessions cancelled with less than 24 hours' notice, or missed without notice, are subject to the full session fee, except in documented medical emergencies.

6. Intellectual Property & Permitted Use

All original content, branding, website design, text, logos, icons, and curated guides on this website are the proprietary intellectual property of Mavra Psychotherapy, unless otherwise credited. You may view, download, or print excerpts for personal, non-commercial use only. Any reproduction, republication, modification, or commercial distribution of site content without prior written permission is strictly prohibited.

7. Third-Party Websites & Directory Links

This website contains hyperlinks to third-party platforms, such as Psychology Today, social media profiles, and professional directory listings. These links are provided solely for your convenience. Mavra Psychotherapy does not control, endorse, or accept responsibility for the content, privacy policies, or practices of external third-party sites.

8. Limitation of Liability

To the fullest extent permitted by applicable Canadian law, Mavra Psychotherapy and its staff shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use this website, or any reliance placed upon information contained herein.

9. Accessibility (AODA) Statement

Mavra Psychotherapy is committed to ensuring digital accessibility for individuals with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.1 Level AA guidelines.

We continually improve our website's user experience by maintaining readable color contrast ratios, clear font scaling, semantic landmarks, and full keyboard navigability. If you experience difficulty accessing any part of this website or require accommodations, please email [email protected], and we will gladly assist you through an accessible alternative format.

10. Governing Law & Jurisdiction (Ontario, Canada)

These Terms of Use and your use of this website shall be governed by, interpreted, and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal proceeding arising out of or related to this website shall be instituted exclusively in the courts of Toronto, Ontario.